Privacy Policy

We understand the special importance of the protection of your personal data, therefore we collect and process only your data that is necessary for the performance of our activities. We process personal data lawfully, transparently and fairly, for pre-determined purposes and only to the extent necessary to achieve those purposes. When we process personal data, we strive to ensure that it is accurate, secure, confidential, and is properly stored and protected.

We process your personal data in accordance with the General Data Protection Regulation (hereinafter - GDPR), the Law on the Legal Protection of Personal Data of the Republic of Lithuania, as well as the requirements for the processing of personal data established in other legal acts.

1. What is this document?
1.1. This Privacy Policy (hereinafter - Privacy Policy) sets out the privacy policy for you using the website www.lysun.eu (hereinafter - Website).
1.2. Please read this Privacy Policy carefully to understand our practices regarding the processing of your personal data. By reading this document, you will find out how we process your personal data, where we get it from and what your rights as a personal data subject are.
1.3. By using the Website, you have read and agree to this Privacy Policy and the purposes, methods and procedures for processing your personal data set out therein. If you do not agree with the Privacy Policy, you are not entitled to use the Website.
1.4. The term "personal data" used in this Privacy Policy means any information that identifies you - directly or indirectly to identify you. Personal information includes last name, first name, date of birth, post or e. email address, location details and web ID, unique features, etc.
1.5. The Privacy Policy applies to all persons who visit the Site, as well as to actions.
1.6. which you can do on the Website.

2. Who are we?
2.1. We are the controller of your personal data in accordance with the provisions of the law.

3. What principles do we follow?
3.1. When processing your personal data, we:
(a) comply with applicable and applicable legislation, including GDPR;
b) process your personal data in a lawful, fair and transparent manner;
c) we will collect your personal data for specified, clearly defined and lawful purposes and will not continue to process it in a way incompatible with those purposes, except to the extent permitted by law;
(d) take all reasonable steps to ensure that personal data which are inaccurate or incomplete, having regard to the purposes for which they are processed, are rectified, supplemented, suspended or destroyed without delay;
e) we will keep them in such a form that your identity can be established for no longer than is necessary for the purposes for which the personal data are processed;
f) we will not disclose or disclose personal data to third parties except as set forth in the Privacy Policy or as required by law;
(g) we will ensure that your personal data is processed in such a way as to ensure the appropriate security of personal data through appropriate technical or organizational measures, including protection against unauthorized or unlawful processing of data and against unintentional loss, destruction or damage.

4. How do we collect your personal data?
4.1. We process your personal data obtained in the following ways:
a) when you provide personal data to us. You provide us with your personal data when you make inquiries to us on the Site, communicate with us by telephone, e. by mail. If you contact us in writing, e. by mail or telephone, we will store correspondence or conversation data;
b) when you use the Site. When you use the Site, certain information (such as IP address, type of web browser used, number of visits to the Site, pages viewed on the Site, time spent on the Site, demographics and, if you accessed the Site from a third party site, a link to the Site URL) is collected automatically;
c) when we receive your personal data from other persons in accordance with the procedure established by law and / or this Privacy Policy.
4.2. We may combine personal data received from you with data collected by us from other public or available sources. For example, we may combine the personal data you provide with data obtained through the use of cookies on websites, data collected in the course of providing our services to you, or with data lawfully obtained from third parties. In exercising your rights, you will always be able to demand the correction of incorrect personal data.

5. What personal data do we process and for what purposes?
5.1. We process your personal data for the following purposes:
(a) for the purpose of sales and service quality assurance, i.e. y. in order to respond to your inquiries you have made to us on the Site regarding our products, solutions or services. You provide us with your personal information by writing to us or communicating with our customer service team by telephone, submitting your complaints about the Website or our services. If you contact us in writing, e. mail or phone, we will save the data of the correspondence or audio recording (conversation recording). Personal data is processed for this purpose:

Data categories: Name, surname, e-mail email address, phone number, details, you provide us with an inquiry about our products, solutions or services by email. by mail or telephone.
Legal basis for data processing: Your consent, as well as our legitimate interest in evaluating the feedback of our customers, with the aim of improving the quality of our activities and services.
Deadline for data processing: Personal data will be stored for this purpose until the potential for cooperation disappears and the data are no longer needed.

b) for the purpose of direct marketing, to provide you with offers, newsletters and information about the goods and / or services of us, persons related to us and our partners. Personal data is processed for this purpose:

Data categories: Name, surname, e-mail postal address, telephone number.
Legal basis for data processing: Your consent.
Data Processing Term: 3 years from the date of your consent to us or until you withdraw your consent to this Privacy Policy.

c) to offer you better and more personalized services for the purpose of ensuring the functionality of the website, as well as in order to improve it. When you use the Website, certain data is transmitted to us automatically after your visit to the Website. This data is certain non-personal information used to improve the content, functionality and attractiveness of the Website.
d) for the purpose of administering our social network accounts, we process the following personal data:

data categories: name, surname, e-mail e-mail address, gender, country, profile photo, messages sent to us, time and date of their receipt, content and attachments, our replies to your messages and response time, information about the company's rating, message comments, shares, information about reactions to your messages ”.

Legal basis for data processing: Your consent
data processing term: 2 years

5.2. We do not solicit or process your specific categories of personal data that reveal your racial or ethnic origin, political views, religious or philosophical beliefs or trade union membership, as well as health data or data about your sexual life and sexual orientation. In the event that you provide this data to us using the Website or in any other way (in writing, by e-mail, telephone), this data will be deemed to have been provided with your consent. Accordingly, we will process this data of yours together with other data of you that you have provided in accordance with Section 5.1 of the Privacy Policy. in the ways specified in

5.3. We may combine personal data received from you with data collected by us from other public or available sources (for example, we may combine personal data you provide with data obtained through the use of cookies on the Website or with data lawfully obtained from third parties). In exercising your rights, you will always be able to demand the correction of incorrect personal data.

6. How do we use cookies?
6.1. We collect information about you using cookies and similar technologies. Cookies are small files that are temporarily stored on your device's hard drive and allow you to identify you during other visits to the Website, store personal browsing history, options, customize content, speed up searches on the Website, create a convenient and friendly Website environment, make it more efficient and reliable. Cookies are common web browsing practices that make it easier to use the website.

6.2. With cookies, we may collect the following information: IP address, type of web browser used, number of visits to the Website, pages viewed on the Website, time spent on the Website, demographics and, if you have accessed the Website from a third party website, a link to the page URL.

6.3. We use the information we receive from cookies for the following purposes:
a) to ensure the functionality of the Website (eg so that you can use the personalization of the Website);
b) so that we can improve and develop the Website to better meet your needs;
c) development of services and analysis of the use of the Website;
(d) targeted marketing guidance.

6.4. We may, without violating the law, combine information obtained through the use of cookies with information obtained about you by other means (for example, information about the use of the Website may be combined with personal data provided by you).

6.5. The following cookies may be used on the website:

a) technical cookies are cookies that are necessary for the operation of the Website;
b) functional cookies are cookies that, although not necessary for the operation of the Website, significantly improve its operation, quality and user experience;
(c) "analytical cookies" means cookies used for the statistical analysis of the navigation methods of the Website visitors; the data collected by these cookies is used anonymously;
(d) "targeted or promotional cookies" means cookies that are used to display offers or other information that may be of interest to you;
e) social network cookies are cookies that are necessary for the use of the Website information in your social profile account.

6.6. You can consent to the use of cookies in the following ways:

(a) without deleting them and / or changing the settings of your web browser so that it does not accept cookies;
b) by clicking on the "I agree" mark in the link (bar) on the website about cookies.

6.7. You may revoke your permission to use cookies at any time. You can do this by changing your web browser settings so that it does not accept cookies. How you do this depends on your operating system and web browser. You can find detailed information about cookies, their use, opt-out options at http://AllAboutCookies.org or http://google.com/privacy_ads.html.

6.8. In some cases, especially disabling, disagreeing with or deleting technical and functional cookies may slow down the speed of Internet browsing, restrict the operation of certain functions of the Website, block access to the Website.

7. Who do we provide your personal data to?
7.1. We guarantee that your personal data will not be sold, provided or otherwise transferred to third parties without a legitimate basis, as well as used for purposes other than those for which they were collected. We will not transfer your personal data in any way other than in accordance with this Privacy Policy. However, we reserve the right to provide information about you if we were required to do so by law or if required to do so by law enforcement authorities or prosecuting authorities.

7.2. We may transfer your personal data to companies that assist us in our operations, as well as direct marketing. We require such partners to process your data only in accordance with the instructions given by us and the applicable data protection legislation.

7.3. We may disclose the data we collect about you to the following third parties:

(a) third party service providers (eg technical service providers in the performance of our contracts with these service providers, including the performance of services for the purpose of sending newsletters or performing other marketing activities);
(b) third-party service providers whose services we normally use for data storage, telecommunications and website hosting purposes.
c) Facebook, Inc., data is transferred to the United States. The data is stored under the Privacy Shield program, which you can read more about here.

7.4. The above service providers have limited access to your data - they may not use this data for purposes other than providing us with services.

8. How long do we store your personal data?
8.1. We store your personal data for no longer than required by the purposes of the processing or as required by law, if it provides for a longer retention period.
8.2. We strive not to protect outdated, out-of-date personal data, so only up-to-date information is stored when it is updated. Historical information is protected if it is required by law or for our activities
8.3. Clause 5.1 of the Privacy Policy specifies the terms of storage of your personal data separately for each purpose of use of personal data.

9. How do we protect your personal data?
9.1. The data we collect from you will be within the European Union (EU), but may be transferred or stored outside the EU. They may also be handled by our own or our suppliers' staff working outside the EU. When transferring your data outside the EU, we will take all necessary steps to ensure that your data is processed securely and in accordance with this Privacy Policy.

9.2. Unfortunately, the transmission of information over the Internet is not completely secure. Although we make every effort to protect your personal data, we cannot guarantee the security of your data when you transfer data to the Website - you assume the risks associated with the transfer of data to the Website. Once we receive your data, we will apply strict procedures and security measures to protect your data from unauthorized access.

9.3. If unlikely circumstances arise and we become aware of a personal data breach that could seriously jeopardize your rights or freedoms, we will notify you immediately as soon as we become aware of it and determine what information has been accessed.

10. External Sites
10.1. The Website may contain links to external websites - websites of our business partners or websites that promote our goods and / or services. By following such links to any of the Sites, please note that these Sites and the services accessed through them have their own separate privacy policies and we do not accept any responsibility or liability for these policies or for any personal data collected on these Sites or services, such as contact or location details. Please review these policies before submitting personal information on these sites or using any services.

11. Who can you complain to?
11.1. If you wish to make a complaint about our processing, please provide it in writing, providing as much information as possible, using the contact details provided at the end of this policy. We will work with you and try to resolve any issues immediately.

11.2. If you believe that your rights have been violated under the BDAR, you can lodge a complaint with our supervisory authority, the State Data Protection Inspectorate, although we will first and foremost try to resolve any disputes with you.

12. How will this Privacy Policy change?
12.1. All changes to our Privacy Policy will be posted on the Website. We will notify you of them if necessary. The new Terms of Privacy Policy may also be posted on the Website and you may need to read and agree to them in order to continue using the Website and / or our services.

13.How to contact us?
13.1. Please send all documents related to this Privacy Policy to the following contacts:
(a) by sending e. e-mail - info@lysun.eu with the following contacts: